99.99 Daily Backup Success Rate
100% Successful Recovery
At a Glance
Since moving the managed services to Centum, the financial company has cut its managed services cost in half and improved its success rate from 80% to 99.99%
Stuck in the per-host/per managed TB service model, the customer was paying a high cost for its backup and recovery operations. SLA was poorly managed, and the backup success rate was in the mid-80%, which did not always guarantee recovery and resulted in failed audits.
Centum implemented a fixed-price dedicated model. Included engineering and architectural services and supported L1 – L4 of data backup service.
Daily backup success rate > 99.9%
Data recovery rate = 100%
ITSM best practices = 100% successful external audits
Backup Managed Services