Prominent financial firm cuts the backup services cost in half and up’s the SLA to five 9s

Prominent financial firm cuts the backup services cost in half and up’s the SLA to five 9s
January 7, 2021
admin@gotechark.com
99.99 Daily Backup Success Rate
100% Successful Recovery

At a Glance

Since moving the managed services to Centum, the financial company has cut its managed services cost in half and improved its success rate from 80% to 99.99%

Challenge

Stuck in the per-host/per managed TB service model, the customer was paying a high cost for its backup and recovery operations. SLA was poorly managed, and the backup success rate was in the mid-80%, which did not always guarantee recovery and resulted in failed audits.

Solution

Centum implemented a fixed-price dedicated model. Included engineering and architectural services and supported L1 – L4 of data backup service.

Result

Daily backup success rate > 99.9%
Data recovery rate = 100%
ITSM best practices = 100% successful external audits

INDUSTRY
Finance
SERVICES
Backup Managed Services
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