At a Glance
Since moving the application packaging services to Centum, the financial company has improved its package delivery time and made the desktop and VDI environment safe and secure
Challenge
The client was receiving a significant increase in service desk tickets for application installs and package conversion for layered VDI design.
The customer also wanted to move away from legacy packaging tools and standardize on SCCM for both physical and VDI workstations.
Solution
Centum worked with the desktop engineering, Desktop support, and application owners to create a Service Now workflow to track submitted applications, documentation, and status visibility. By creating a workflow for application packaging, we built a centralized application repository for application deployments via SCCM, developed policies and guidelines for application packaging that standardized how applications were to be automated and deployed correctly.
Result
Deployment Success Rate > 99%
Reduced support tickets
Rapid and affordable processing of packages
INDUSTRY
Finance
SERVICES
App Packaging Factory